Our Ecommerce Candle Shop Offers Free Shipping on all orders over $50!
Our Ecommerce Candle Shop Offers Free Shipping on all orders over $50!
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RETURNS
NOT SATISFIED WITH YOUR PRODUCT?
If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 14 days of receipt.
Only items purchased directly from Clockwork Candle Co online store will be accepted.
Returned items must be in its original packaging including its receipt.
Non-returnable items include items damaged through customer mishandling.
Returns made without a receipt may be refused. Clockwork Candle Co reserves the right to deny any return.We may however suggest an equal value exchange. The return of the original item/items will solely be the customers responsiblity.
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the item.
To start the return process, please contact us on our website on the return policy page.
Please include the following information:
Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
DID YOU RECEIVE A FAULTY PRODUCT?
REFUNDS
Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.
CANCELLING OR AMENDING ORDERS
In order to maintain a quick turnaround on order processing and shipping, once an order is placed, it cannot be cancelled or amended 1 day after being placed. You must reach out to us within 12 hours after placing the order.
Any unwanted items after your order has been placed must be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer, unless the item is faulty.
Welcome! Check out our new amazing candles! We also have some wonderful new products coming to our website soon:)